Our team is fully committed to ensuring customer satisfaction, and keeps your happiness our top priority. Each bundle has been cared for to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact us immediately.

We do not offer refunds on our products, but would be glad to offer you an exchange or store credit within the first 3 days of receipt of your order if you receive a product that you believe is defective. Within the first 3 days of receipt, please email us and we will be glad to assist. Please note that before any exchange, store credit or replacement hair is honored, we must receive the hair back in our possession to inspect and determine its quality. We reserve all rights to decide whether the product(s) are in fact defective. We do not offer refunds, replacements or exchanges if you process the hair in any manner (coloring, lifting, etc).

 

Shipping

Once shipped tracking numbers are sent out by email or text message to the email or number provided.

Items will be shipped once payment has processed which MAY be right away or take 1-2 business days. Shipping is 3 – 5 business days. Once shipped we are not responsible for any shipping carrier delays. For example if FedEx won’t deliver due to bad weather conditions.